The most effective strategy for avoiding conflict involves prevention rather than reaction. Parties committed to reducing or eliminating claims will benefit from the following professional services:

CONFLICT INTERVENTION AND ASSESSMENT — Disputes often develop suddenly and may require a quick response to prevent escalation. A confidential review of the issues will clarify resolution options at minimal expense. Parties can reduce anxiety by developing clear steps for stabilizing and resolving conflict.

DRAFTING CLEAR CONTRACT PROVISIONS — Conflict prevention begins with well-written agreements delineating steps to be taken when conflict occurs. The best time to effect a response is before, not during, conflict. Specific contract language allows parties a proactive response other than litigation yet without limiting legal options.

NEGOTIATION SUPPORT — Negotiations are often conducted directly between parties. Parties may want to review their specific situation before a contentious meeting to

·       clarify goals and outcomes,

·       develop strategies and

·       rehearse skills

ADVANCED PROCEDURES — Groups recognizing the value of dispute management will want to prevent or reduce the cost of conflict through:

•  Training that teaches important skills for dealing with difficult situations at all levels of an organization. Every class is customized to work within the specific needs of the client

      -Conflict avoidance skills

      -Dealing with difficult people

      -Current practices in advanced negotiation

      -Preparing for mediation or arbitration

•  Tracking claims and allowing groups to strategize the best response before problems escalate

•  Step Negotiation involving upper management in the resolution process for the most effective response